Software License Refund and Withdrawal Policy

These Services correspond to 'digital content' under the Act on Consumer Protection in Electronic Commerce, Etc. (hereinafter referred to as "E-Commerce Act"), where digital data is transmitted or a license key (Serial Key) is issued upon payment completion.

The products provided by the Company are in the form of Lifetime License, which are non-perishable digital goods that grant permanent usage rights to the software upon payment completion.

According to Article 17, Paragraph 2, Item 5 of the E-Commerce Act, withdrawal of subscription may be limited once the provision of digital content has commenced for Services provided by the Company.

In any of the following cases, the provision of digital content is deemed to have commenced, and users may not request withdrawal of subscription or refund based solely on change of mind.

• When a history of downloading the software installation file is confirmed
• When a license key (Serial Key) has been issued or accessed (viewed) through channels provided by the Company such as My Page
• When service usage has commenced and recovery, suspension, or deactivation of the digital content is technically impossible or significantly difficult

The Company provides a trial version or detailed product descriptions to enable users to verify the main features of the software before purchase for rational purchasing decisions. Dissatisfaction arising from purchases made without reviewing these materials does not constitute grounds for withdrawal of subscription or refund.

Notwithstanding Article 3, users may request withdrawal of subscription within 7 days from the payment date only when all of the following conditions are met:

• When the software installation file has not been downloaded
• When a license key has not been issued, or the issued license key has not been accessed (viewed)

If the content of goods or services differs from what was displayed or advertised, or was performed differently from the contract terms, users may withdraw their subscription within 30 days from the date they became aware or could have become aware of such fact (within 3 months from the date of supply) in accordance with Article 17, Paragraph 3 of the E-Commerce Act.

Users wishing to receive a refund must request it through the refund request page (/payment/refund) provided by the Company.

After receiving a refund request, the Company will determine whether to approve the refund by reviewing compliance with the requirements of Articles 3 and 4 based on objective system logs such as download history, license key issuance and access (viewing) records.

If a refund is approved, the Company will refund the payment within 3 business days from the approval date using the same payment method used by the user at the time of payment. However, the actual refund completion time may be delayed depending on the payment gateway (PG) policy or financial institution processing schedule.

In the following cases, it shall be considered the Company's responsibility, and a full refund is possible regardless of usage period or whether the service was used:

• When major functions become unusable due to significant technical defects in the program, and the Company fails to correct this within 7 days from the date of becoming aware of such fact
• When license issuance is delayed for more than 24 hours due to the Company's server failure or internal system error

The following reasons are not recognized as the Company's responsibility:

• User environment issues (insufficient minimum system requirements, conflicts with operating system or other software, etc.)
• User's simple operational inexperience or lack of understanding of usage methods
• Differences between subjective expectations and actual service

In the event of a dispute between the Company and users regarding this policy or use of services, the Company and users shall negotiate in good faith for amicable resolution.

If the dispute is not resolved despite the negotiations in Paragraph 1, the dispute may be submitted for mediation to the Korea Consumer Agency or a dispute mediation organization designated by the Fair Trade Commission in accordance with Article 33 of the Act on Consumer Protection in Electronic Commerce, Etc.

If the dispute is not resolved despite the mediation in Paragraph 2, the court having jurisdiction over the location of the Company's head office shall have exclusive jurisdiction in accordance with the Civil Procedure Act and other relevant laws.